Masterco RFM

Laptop Flat Rate Repair


With Laptop Flat Rate Repair service, our Solutions depot repair team will get your laptop back up and running. We cover shipping, diagnostics, and system repair for one flat rate.

What’s included with this service?
Laptop diagnosis and triage
Laptop repair, including: Replacement / repair of non-functional components
Loading required software / drivers for component functionality
Software re-installation / hard drive replacement, if needed (Customer approval required)
Testing to verify laptop functionality after repair
Note: Laptop must NOT exhibit signs of physical or liquid damage
Shipment to and from our Depot Repair Facility
Additional fees may apply if there is screen or other physical damage

Laptops are ineligible for service if they are and/or exhibit:
Apple Computers
Microsoft Surface Units
Configure-to-Order, Custom-Built (White Box) or Gaming PCs
Tar/Nicotine Damage
Insect Infestation
Physical abuse (drops, run over, etc.), liquid damage, power surge or multiple hardware issues

How does it work?
Our Solutions provides a variety of tech services including setup, repair, and tech support. Offerings can be purchased with applicable products or as standalone services to help keep customer devices up and running.

How do I receive service?
Simply add a service to your cart with a bundled product or as a standalone service and check out. Once you’ve purchased a service, you’ll receive an email from us with the information needed to initiate service at your convenience.
True Satisfaction
We are committed to making sure every customer is happy with our services! We’ll do everything possible to make sure issues are resolved and that customers are 100% satisfied. If you would like to provide feedback on your experience or encounter any issues, we’re ready to listen. Contact our Customer Service at your convenience.


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